At Madison-Roberts, we strive to provide amazing products to our customers, as well as TOP notch customer service. If you are not completely satisfied with your purchase, we will try our best to help you! Please review our Returns policy below.
Returned items must remain un-washed, un-worn and odor free and tags
must still be attached.
All returns must be received within 14 days of the date your order shipped
from our warehouse.
Refunds are only issued in the form of an online/facebook store credit.
We DO NOT issue CASH refunds.
Please review your order as soon as your receive it. If you think you received a defective item, please contact our Customer service department at firstname.lastname@example.org within 5 days of receipt. We try our best to replace all defective merchandise ASAP. If an item is no longer in stock we will do our best to reorder the item for you or issue you a store credit.
OUR EASY RETURN PROCESS:
If your return meets the requirements above, we now offer a simple option to send back your return merchandise!
You may send your item back to us the most economical shipping method of your choice. Please make note of your tracking number, and complete the Return form that is linked below.
Address for returns is: Madison-Roberts
125 Indian Lane
Canton, MA 02021
***Please allow our team 5-7 business days to process your return once we receive it. Once the item has been processed, you will receive an email with your Online gift card.**
(Due to limited qty's of each style, we cannot guarantee an exchange. We will try our best to provide the exchange and will let you know ASAP if we cannot complete it)
If your order is after the 14 day time limit or does not meet the guidelines listed above, the items will be sent back to you and you will be billed the shipping. If you do not want the item to be sent back to you, it will be donated to charity.